Promote a Culture of Accountability
Stephen Covey, author of The 7 Healthy Habits of Highly Effective People says “accountability breeds response-ability”. For most people, when something goes wrong they quickly look to others to ask who dropped the ball? This is a natural defense mechanism we use rather than thinking about our own actions and decisions or lack thereof. According to a Gallup survey less than half of employees (40%) strongly agree that their boss holds them accountable for their performance goals. Why is accountability important to work culture? Accountability increases engagement, establishes ownership over responsibilities and people hold themselves accountable without much intervention. When accountability is embedded into the culture people feel comfortable to acknowledge mistakes without fear of further blame from others. Accountability promotes honesty and integrity because people will follow through on promises and not blame others for mistakes Gallup shares 5 areas leaders and managers need focu