What It Means to Have Heart
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In August, our DLS webinar focused on emotions in the workplace. Something struck when the speaker said, “set the tone for the energy you want them to match.” It all became clear. To better deal with emotional dialogue in the workplace, it starts with you. Better communication is a sure way to improve your relationship with others, but why do relationships matter at work? Our ability to connect with others at work can impact the organization’s productivity, engagement, and sense of psychological safety. Learning to communicate or deal with conflict the right way starts with you. How can you do this? According to Crucial Conversations (McMillan, 2021) , this is as simple as Start with Heart. What does that mean? When dealing with a conflict your ‘heart’ is your intent and motive. At times our motives are good, but we approach these situations with the mindset to defend ourselves, prove the other person is wrong, or make them change, which makes us lose. 1.) Must stop believing peopl